Livraison gratuite à partir de 500 €*
Des prix compétitifs
Prêt à expédier sous 24 heures
Large gamme
Propre service et maintenance
Almost 90% of our products are directly available from stock. Each product indicates whether it is in stock or not. Ordered and paid before 2:00 PM? Your order will be packed and shipped the same day.
We love to keep you informed, especially about your order. Once your package leaves our warehouse, you can track it using the track & trace link on the delivery service’s website. You will receive a separate email for this.
Products delivered by us can be returned within 7 days of receipt in their original unopened packaging and unused condition, along with a copy of the relevant invoice, and without giving a reason. You must always contact us in advance via the contact form or via info@betonwereld.com mentioning your order number. Return costs are always at your own expense.
Of course! You can place your order via email, mentioning the products or sending a screenshot of your shopping cart. We also need your address and, if applicable, company details. Once we have prepared the invoice, you can pay by bank transfer. Please note: the order will only be shipped once we have received the payment. Alternatively, you can always collect your order.
Certainly, you can order as a company. During checkout, you can enter your company details. If you prefer to order via an invoice, send an email to info@betonwereld.com with the desired products and all company details. Once we have prepared the invoice, you can pay by bank transfer. Please note: the order will only be shipped once we have received the payment.
In some cases, we can still adjust your order. This depends on whether the order has already been processed and/or shipped. Do you have a change? Please inform us as soon as possible.
Customer satisfaction is very important to us, but sometimes we make mistakes, and unfortunately, you may be the one affected. That shouldn’t happen! What now? We’re happy to resolve your complaint. The quickest way is to contact us via the contact form. We will contact you as soon as possible to discuss and resolve the complaint.
Free shipping doesn’t exist. At least, we haven’t found the courier who delivers your order for free. With free shipping, the costs are often included in the product price. At Betonwereld, we take our customers seriously and offer transparent pricing without hidden costs. Whether you order through our webshop, email, or in-store, the prices are always the same. Shipping costs are calculated per order, so you never pay too much. For orders over €500 (excluding VAT), we cover the shipping costs. Please note, this only applies to shipments within the Netherlands! Click here for the shipping costs!
Yes, return shipping costs are at your own expense.
All orders placed before 1:00 PM are shipped the same day unless otherwise stated. In 90% of cases, packages within the Netherlands are delivered the next day. Shipments to Belgium may take an additional day, depending on the location. Unfortunately, delays can occasionally occur due to extreme demand at the delivery or transport service, causing the package to arrive later. Once a shipment leaves our warehouse, it is beyond our control, and the delivery or transport service takes over.
Invoices are automatically generated by the webshop after payment is completed. Once we process the order, the invoice is automatically sent to the provided email address. Haven’t received an invoice? Please contact us!
We ship to all countries within the EU. Please contact us via the contact form or info@betonwereld.com.
Do you have a question, comment, or complaint? We’re happy to inform you about our products and services. Please contact us!
You can read our general terms and conditions here.
All orders placed before 1:00 PM are shipped the same day unless otherwise stated. In most cases, orders are delivered the next day. However, delivery may take an additional day depending on the location in Belgium.
If your package is damaged upon delivery, please contact us via info@betonwereld.com. If possible, send us a photo of the damaged package, and we will get back to you as soon as possible.
